FAQ

Shipping & Delivery

Where do you ship to?

We ship worldwide, whether you play padel in Malaysia, Indonesia, Europe, the UK, North America or anywhere globally, high-performance Volan gear comes directly to your door.

How much does shipping cost?

Tracked worldwide shipping, flat rate shown at checkout, usually arrives in 7–10 days. Local duties and taxes may apply.

Will I have to pay import duties or customs taxes?

Other destinations may carry local duties and taxes, set by your customs authority.

How long does delivery take?

Dispatch in 1 to 2 business days. International orders usually take 7 to 10 days. Tracking covers the full journey.

Warranty & Returns

What is the warranty on Volan rackets?

Every Volan racket comes with a 6-month warranty covering structural defects, excluding cosmetic damage, normal wear-and-tear or abuse, assessed at our discretion.

What if my item arrives damaged or faulty?

We offer free returns if your order arrives damaged in shipping or is genuinely faulty.

What is the standard return policy?

Not the one? Send it back within 14 days if it's unused and in its original packaging.

Do you offer direct product exchanges?

We do not offer direct exchanges. Please place a new order for the different item and return the original.

How do I start a return or warranty claim?

Contact us at contact@volanpadel.com to start a return or report a faulty item.

Rackets & Accessories

What makes Volan rackets different?

Volan rackets are handcrafted in short production batches using elite-grade carbon fiber (3K, 12K and 18K weaves), high-density EVA cores and custom balance profiles. We skip mass-production shortcuts to deliver professional-grade durability, vibration dampening and sweet-spot precision at direct-to-player value.

How do I choose the right Volan racket?

El Colibrí (Control & Comfort): forgiving and lightweight with built-in vibration dampening, ideal for defensive play and arm comfort.
El Halcón & Halcón Peregrino (Power & Precision): diamond and high-balance frames for aggressive net play, hard smashes and spin.
Volan x Kualesa Editions: limited-run artistic collaborations with tournament performance.

How durable are Volan padel balls?

Volan Pro Championship balls use high-pressure retention cores and tightly woven felt for consistent bounce, speed and texture across multiple 2–3 hour sessions without softening early.

Orders & Payments

What payment options do you accept?

All major credit and debit cards (Visa, Mastercard, American Express), FPX online banking, PayPal and HitPay/Stripe secure checkout. Prices display in Malaysian Ringgit (MYR); international issuers handle conversion automatically.

Can I modify or cancel my order?

Email contact@volanpadel.com immediately if you need to edit an address or cancel. Once dispatched from our warehouse an order cannot be modified, but you can initiate a return after it arrives.

Still Stuck?

Our team is one message away.

Can't find your answer? Write to us and a real player on the Volan team will sort you out.

contact@volanpadel.com